Steps To An Effective Apology: How Leaders Restore Trust Without Losing Authority
Losing your temper at work can damage your credibility overnight, especially if you’re a leader.
In this video, I share a real story from my years on a high-pressure trading floor and the leadership lesson that followed.
An effective apology doesn’t weaken your authority, it strengthens trust and culture.
If you want to know how to apologize well (and why it matters more than perfection), this video is for you.
What Am I Missing?
I was 60 years old and just learned something I had been missing. I see two main reasons to keep learning what you are missing.
Can You Take a Joke?
I worked on a large trading floor for over thirty years. It could be loud, chaotic and energizing all at the same time. Other times it could be slow and dull. This was when the creative juices started to flow, and the pranks began.
Are You Humble?
No one wants to be labeled as “selfish.” I didn’t think I was a selfish person. Then I got married…